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The Shade Reviews

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 10th March 2024

The Shade 5 star review on 3rd March 2024

The Shade 5 star review on 2nd March 2024

The Shade 5 star review on 22nd February 2024

The Shade 4 star review on 21st February 2024

423

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love the results :) my hair feels so soft and silky afterwards and the colour is a beautiful natural brown. The kit gives you so many tools to use for future dying and the quality of everything was great. I have very long hair so there was more than enough product to colour everything. In these lockdown times, it was great to have everything delivered to my door in an all-in-one easy kit. I’m thinking I may never need to go to a salon for colouring anymore haha. Thank you The Shade xoxo”

The Shade 5 star review on 12th April 2020

The Shade 5 star review on 12th April 2020

The Shade 5 star review on 12th April 2020

Helpful Report

“I have been using The Shade for over three years now and have never looked back. The Shade gives a beautiful colour with even coverage. Best of all, there is no nasty smell or chemicals burning my eyes. I love the colour, I use Sicily-Medium Blonde and receive compliments on the colour all the time.”

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

“Love the toner I used it really toned my hair and got rid of all the yellow”

“I am so absolutely thrilled to use The Shade!! I used Palermo as I had naturally red hair that isn't any more, at almost 62! I am usually quite sensitive so extra pleased that I have no reaction to these high quality products. The Shade offers expert advice, amazing hair colours and hair care, great prices and convenient delivery. My hair feels soft and healthy, not dry or "crunchy". There was no overwhelming smell and it didn't take very long to feel (and look?!!) even more gorgeous!! Thanks to The Shade, I am on my way in life with hair that I am feeling good in !!”

“I love it! Nice quality, great colour and coverage. I have thick, curly hair and found the quantity perfect and it has lasted longer than other brands I made tried.”

“I love the product no unwanted smell and exactly same outcome as salon or even better.”

“I had an at home colour stripping mishap. I reached out to a colourist on The Shade site. I sent a photo of my damaged locks and was met with a polite professional who was able to recommend me a colour to balance the orange I had. The colour arrived promptly and looks the colour match was fantastic. My hair looks amazing”

“I'm updating my review since the advice from The Shade worked well (heating my hair using hair dryer) and the colour hasn't drained away. Thank you. I will be ordering again! ):)”

Hi Kory, Thanks for getting in touch and I hope you are well. So sorry to hear that you didn't get the grey coverage you were after. In terms of grey coverage, as you may know, grey hair often has a different texture, because along with the loss of pigment there are also changes to the outer cuticle layer of greys which can make them resistant to colouring. The outer cuticle layer of greys is thicker and more tightly packed and it can be more difficult for the colour to be absorbed resulting in insufficient colour coverage. Our 27 vol developer is specifically formulated to cover resistant-greys. It is stronger than our standard 20 vol developer and it will lift the cuticle on your greys, allowing the colour to be successfully deposited within the hair. If you wanted to boost grey coverage, then I would suggest that you add some heat to your roots for 2-5 minutes with your hairdryer while the colour is processing, which will help soften and lift the cuticle on your greys, which helps the colour enter to be deposited within the hair too. Pop a shower cap on your head after you have added some heat during the colouring process too, as this will help retain heat and soften and lift the cuticles of the hair which will then allow the colour pigments to enter to be permanently deposited within the hair. The above approach has been effective on even the most stubborn greys, and I am confident that it will work for you as well. I am happy to arrange a free colour kit for you to try the product again with added heat - please just let me know your preferences on the colour. I hope this helps!

“I originally purchased wrong shade turned hair orange, but the colour consultant was amazing! she helped me pick new colour also sent to me free of charge! Loving my new color, just wish my greys didn't come in so fast”

“Value for money! This is the first product I have used that actually lasted more than a couple of weeks. It was easy to use and the fact that I got the brush, bowl and cape was a bonus. The product seemed to be of a gentle formula as it did not make my scalp itchy or irrated and left my hair feeling great after the wash.”

“Used as a glossy in between salon visits nice and shiny easy to apply quality shampoo and conditioner.”

“I had never coloured my hair prior to using The Shade and found it to be simple and easy to use. It covers greys well. I find it great value for money, too.”

The Shade 5 star review on 10th March 2024

“Love doing my own colour at home with the Shade. I don’t like spending a lot of time (and money) at the salon when I always get the same all-over colour. I can do odd jobs while waiting to wash out. My hair is always soft and smooth when the treatment is done and have had no problems with the colour.”

“Excellent product, very helpful staff and extremely prompt service.”

“I love a home colour and The shade now allows me to do it without damaging my hair. The products are amazing quality & easy to use. I had a consult with one of The Shade colourists last year and I’m still really liking my dark brown hybrid colour. Absolutely recommend!”

The Shade 5 star review on 3rd March 2024

“Was scared to try but honestly loved it so much. Thank you for creating a home kit that looks like a salon colour and doesn’t ruin my natural hair.”

“A very gentle hair dye, lasts well. Love dark ash blonde! Covers the grey I have at front perfectly.”

The Shade 5 star review on 2nd March 2024

“I tried The Shade and LOVE my colour, I am a natural redhead so wanted something to cover my greys but still look natural. I used Palermo 7.43 Copper Golden Blonde with Napoli 7 Dark Blonde. Noone noticed I coloured my hair so I guess, goal achieved. My scalp was very dry and a bit irritated afterwards which was suprising with the natural ingrediants? I do however suffer from psoriasis and was in the middle of a flare up, so colouring my hair at that time made it flare up a bit more? I will still buy again because I love the colour and I can treat my sensitive scalp afterwards.”

“Excellent quality! Great grey coverage and my hair looks shinny and healthy after colouring!”

“Thank you The Shade your product is amazing quality and I love it ! With the help of your colourists I now have the colour I love. I have had two hairdressers comment on how perfect my colour is. The shampoo I love 💕”

The Shade 5 star review on 22nd February 2024

“loved it! the color looks beautiful! the only downside is that it did not cover my white hair completely. Other than that, the quality of the product and the result on my hair are both incredible!”

The Shade 4 star review on 21st February 2024

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The Shade is rated 4.5 based on 1,640 reviews