Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.73

4.7 Rating 605 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 1 day ago

“very good service”

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Posted 3 days ago

Hi Russell, thank you for your 5* review. I am delighted to hear you are happy with the service we provided as we pride ourselves on our customer service. If there is anything else you need, please do let me know and as always thank you for your custom. Kind regards, Claire Customer Service Manager

Posted 3 days ago

“Very straightforward and quick service”

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Posted 3 days ago

Hi John, thank you for your 5* review. I am pleased you were happy with our speedy service and look forward to assisting you further should you need anything. Kind regards, Claire Customer Service Manager

Posted 3 days ago

“Really good service. Arrived next day, packaged well with a bonus bag of sweets! Can’t fault it!”

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Posted 5 days ago

Thanks David Glad you had a good service and enjoyed the sweets we always aim to give good service. Regards

Posted 4 days ago

“bucket is 2" SMALLER”

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Posted 5 days ago

Hello, thank you for the 5*review. If there are any issues with your items please do come back to us. Kind regards, Claire - Customer Service Manager

Posted 4 days ago

“Carried what we needed in stock. Quick and seamless ordering process. Prompt delivery with regular status and tracking updates. What more could one ask?”

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Posted 1 week ago

Thanks Richard! Great to hear you have been happy with your Rhinox experience! We look forward to assisting with your future enquiries. Many thanks, Michaela- Internal Account Manager

Posted 6 days ago

“Great service! 5* Happy customer, I ordered few times from them and always very professional and prompt with their products. On my last order ,I even called them if they can deliver earlier as I needed the product for my work.It was custom order and they delivered it one week earlier, so very happy.Many thanks, Rhinox! Will order again!”

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Posted 1 week ago

Thanks for the great feedback Ioan! Great to hear you are happy with the service and we look forward to assisting you again in the near future! Many thanks, Michaela -Internal Account Manager

Posted 6 days ago

“Good price, good quality,good communication, very prompt delivery. It’s had a couple of days work and seems well matched to the 1.8 t machine. If it’s still good and straight in ten years I’ll be happy 😉”

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Posted 1 week ago

Thanks John, glad to hear you have had a great experience with us! Tag us in any photos if you are on social media too!! Many thanks, Michaela- Internal Account Manager.

Posted 6 days ago

“Great service product brilliant thanks”

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Posted 1 week ago

Hi Colin, thanks for the review, Im pleased to hear you had a great service and are pleased with the product received. I am hoping the 1* was a typo after you were so pleased with us a company. If there is anything you weren't happy with please do let us know. kind regards Claire Customer Service Manager

Posted 1 week ago

“Deliverd next day”

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Posted 1 week ago

Hi Mark, thank you for the 5* review, that picture looks cracking. I am pleased you are happy with the products and service you received. If there is anything else you need please do let me know. Kind regards, Claire Customer Service Manager

Posted 1 week ago

“I ordered the wrong size attachments for my digger. Rhinox handled my problem excellently. Replaced the attachments - no problem. Communication was great. One of the best experiences I have ever had with a large British Company. I would recommend them to everyone”

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Posted 1 week ago

Good morning Peter, thank you for your 5* review, I am delighted to hear that you had such a great experience with us. We always strive to deliver excellent service in all areas and i am pleased to hear you found our returns process hassle free. If there is anything else you need, please do let us know and as always thank you for your valued custom. Kind regards, Claire Customer Service Manager

Posted 1 week ago

“Good price, good communication, quick turnaround. Haven’t given the bucket any pain yet but let’s hope it’s as good as the purchase. 5⭐️”

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Posted 1 week ago

Hi John, thank you for your 5* review. I am delighted to hear you are happy with the communication and service you received from us, we pride our selves on our customer service and speed so I am happy to hear we met your expectations. If there is anything else you, please don't hesitate to give us a call and once again thank you for your valued custom. Kind regards, Claire Customer Service Manager

Posted 1 week ago

“I have bought two rhinox buckets 12 inch and 48inch both are really well made and of excellent quality, sales and service was brilliant thanks to warran who explained all the options for my older digger/excavator. Thanks to all the rhinox team for making purchasing both buckets an excellent experience”

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Posted 2 weeks ago

Good Morning Graham, thank you for your 5* review, I will ensure I pass this on to Warren. We are delighted to hear that you are pleased with the quality of the products and service you received, we pride ourselves on our customer service and the quality of the products we provide. If there is anything else you need please do let us know. Kind regards, Claire Customer Service Manager

Posted 2 weeks ago

“I’ve used the 30” riddle for about 5 or 6 hours now and have realised I bought a riddle, a rake and a bucket. Didn’t expect that. I have a mixture of soil and rock as I live in an old quarry so it hasn’t had an easy time. A 30” is perfect on a 1.5T machine and the results have been simply great. If I upgrade my machine to just under 2T I think I’ll get the slightly bigger bucket, but for my 1.5T, it’s bang on. I haven’t exactly treated it like a princess, but equally I haven’t done anything stupid with it. It has stayed in shape and doesn’t appear to have deformed at all. All in all, very happy.”

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Posted 2 weeks ago

Thanks David very glad you are finding the bucket useful and that the quality is good. Looking forward to supplying you in the future. Regards

Posted 2 weeks ago

“Used these guys many times, they cant be beat!”

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Posted 2 weeks ago

Hi Paul, thank you for your 5* review. As a repeat customer I am pleased to hear that you are happy with the service and products we supply. Thank you for your continued custom and if you need anything else don't hesitate to get in touch. Kind regards, Claire- Customer Service Manager.

Posted 2 weeks ago

“They didn’t deliver the day they had scheduled I waited for 4.5 hrs, even phoned Rhinox at 3.45pm to ask if delivery was still going to be that day and i was told yes any time between now and 5.15pm This was Friday and I needed it for a job that had to be complete Saturday/Sunday for a client who had builders coming on the Monday Spent the whole of Saturday morning trying to track the delivery down, could not track it with the tracking number from Rhinox as they didn’t tell us what courier it was with, finally found out what courier it was about 12.30pm and had to go and collect it myself, so lost half a day on the job i was supposed to be doing I have bought from them before and everyting went smoothly, but not happy with this service simply not good enough especially when i paid for next day delivery”

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Posted 3 weeks ago

Good morning Blandford Industrial, I am extremely sorry to hear of your negative experience regarding the delivery of your item, I will flag this with our couriers to find out what happened and why this wasn't delivered in the time slot provided. At Rhinox we pride ourselves on the speed in which we deliver and I can only apologise you were left disappointed in us this time. I have called and was advised to email you, which i have to ensure we can resolve this issue for you straight away. Will look forward o your reply and again our sincere apologies. Kind regards, Claire - Customer Service Manager.

Posted 2 weeks ago

“FIRST CLASS SERVICE”

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Posted 3 weeks ago

Thanks Warren for your five star review, our aim is to offer the best service at all times. Kind Regards

Posted 2 weeks ago

“Excellent customer service”

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Posted 3 weeks ago

Thank you Shaun Your response with a five star review is appreciated very much. Our aim is to provide no1 customer service at all times. Kind Regards

Posted 2 weeks ago

“easy ordering and good follow up”

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Posted 3 weeks ago

Hi Ton, thank you for the 5* review, I am please to hear that you have had a great experience with us. If you need anything else, please do let me know. Many thanks Claire- Customer Service Manager.

Posted 3 weeks ago

“I bought a bobcat E20 excavator quick Attach plate. Shipping was great and right on time and in a very nice box. The plate is well built and fits and works great. Very happy with the product and the service.”

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Posted 3 weeks ago

Hi Nathan, thank you for the 5* review. At Rhinox we do pride ourselves on the quality of our products and our customer service, so it is great to read that you were pleased with both. If there is anything else you need please do let me know. Many thanks Claire- Customer Service Manager

Posted 3 weeks ago

Rhinox Group Ltd is rated 4.7 based on 605 reviews