Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.74

4.7 Rating 589 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 589 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FIRST CLASS SERVICE”

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Posted 19 hours ago

“Excellent customer service”

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Posted 1 day ago

“easy ordering and good follow up”

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Posted 1 day ago

Hi Ton, thank you for the 5* review, I am please to hear that you have had a great experience with us. If you need anything else, please do let me know. Many thanks Claire- Customer Service Manager.

Posted 21 hours ago

“I bought a bobcat E20 excavator quick Attach plate. Shipping was great and right on time and in a very nice box. The plate is well built and fits and works great. Very happy with the product and the service.”

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Posted 2 days ago

Hi Nathan, thank you for the 5* review. At Rhinox we do pride ourselves on the quality of our products and our customer service, so it is great to read that you were pleased with both. If there is anything else you need please do let me know. Many thanks Claire- Customer Service Manager

Posted 2 days ago

“The best way to judge a company is when something goes wrong. Nothing in life is perfect and things do go wrong. Had a rather expensive item from these guys and it failed, so what did they do?, sent me a new one after seeing photos and didnt even want me to return the faulty item... brilliant.”

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Posted 3 days ago

Thanks David customer service is our no1 priority ,and as you say things do go wrong . Kind Regards David

Posted 2 days ago

“Good service from on the phone to face to face with the guy were you collect from very easy nice people Thanks again”

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Posted 3 days ago

Hello, thank you for the 5* review. I am pleased to hear you are happy with your order and the service we provided. It makes our day receiving reviews like this, thanks again. Claire- Customer Service Manager.

Posted 2 days ago

“very good service”

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Posted 4 days ago

Hi Russell, thank you for your 5* review. I am pleased to hear you had a great experience with us and were pleased with our service, if you need anything else please let me know. Claire- Customer Service Manager.

Posted 2 days ago

“Great to deal with thanks”

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Posted 5 days ago

Thanks Andrew we do try at all times to give the customer a positive experience. Kind Regards

Posted 5 days ago

“On this occasion it was a very good service & on time”

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Posted 6 days ago

Thanks Anthony we do appreciate your 5 star review and that you had a positive experience. Kind Regards

Posted 5 days ago

“Good quality products and swift delivery”

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Posted 6 days ago

Thanks Martin Glad you found the product was what you expected and the delivery was on time. Kind Regards

Posted 5 days ago

“I can’t rate their service highly enough. I ordered a ripper for my 2001 JCB803 from France for delivery to a UK address. I needed it delivered between specific dates. Yasmin( who is equally fab), assured me it would be no problem. It wasn’t. Arrived exactly at the right time. Web order was trouble free. Lived in France for years where service is generally poor. So very refreshing to deal with a professional company who know how things should be done. Thanks again”

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Posted 6 days ago

Thankyou Paul for your kind review i will pass this on to Yasmin. we do strive to do all we can to accommodate the customers needs in deliveries etc. We do appreciate it when we get a positive response from our customers. Kind Regards

Posted 5 days ago

“Excellent service highly recommended”

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Posted 1 week ago

Hello Jonathan, thank you for the review, I am delighted to hear you were happy with the service you received. Here at Rhinox we pride ourselves on our customer service and response times so it always a pleasure to read such nice reviews. If there is anything else you need please do let me know. Many thanks Claire - Customer Service Manager.

Posted 1 week ago

“customer service pushed me to order on the website”

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Posted 1 week ago

Hello, thank you for your review. I apologize that our customer service did not meet your expectations, as we pride ourselves on our customer service here at Rhinox. If a customer calls in we would always want them to feel satisfied with our service and we as a team look to take the orders there and then, I am so sorry that this wasn't the case for you and i would like to hear more about your experience with us. If you want to email me on claire.wilson@rhinox-group.com and i will look into this. Many thanks Claire - Customer Service Manager.

Posted 1 week ago

“bucket can not fault deliver wagon would not come of the road”

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Posted 1 week ago

Hi Simon, Thank you for your review. Firstly i am pleased you are happy with our product, that is always great to hear. I can only apologize for the issue faced with delivery and i will be feeding this back to our couriers and at Rhinox we pride ourselves on our service and delivery so i apologize this didn't meet your expectations. If there is anything else you require, please do let me know and as always thank you for your custom. Many thanks, Claire - Customer Service Manager

Posted 1 week ago

“All good as usual top service and quick delivery service cheers”

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Posted 1 week ago

Thanks Mark service is our number 1 priority, customer service is important at all times. Regards Dave

Posted 1 week ago

“Great company to deal with from order stage to on time delivery, will definitely order from again. Kubota U10-3 King post Bush kit. Many thanks Paul”

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Posted 1 week ago

Thanks Paul for your 5 star review, we always strive to give top service to all our customers. Look forward to dealing with you again. Regards Dave

Posted 1 week ago

“Great product quick delivery thanks”

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Posted 1 week ago

Good morning Steve, thank you for your 5* review. I am pleased to hear that you are pleased with the product and the speed it was delivered. At Rhinox we pride ourselves on the quality of our items and the speed in which we deliver so it is always nice to hear that our customers feel the service they have received has met that. If there is anything else you need, please do let me know and as always thank you for your custom. Many thanks Claire- Customer Service Manager

Posted 1 week ago

“Good,strong prompt delivery and fairly priced.”

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Posted 2 weeks ago

Hi Alexander, thank you for your 5* review, we are pleased to hear that you are happy with out products and delivery times. If there is anything else you need, don't hesitate to get in touch. Many thanks, Claire- Customer Service Manager.

Posted 2 weeks ago

“Purchased the rake/riddle bucket and the trench bucket. Both have been superb in operation. Digging drainage trenches and cable trenches is so easy. The riddle bucket is great for pond clearance. Good company to deal with. Highly recommended.”

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Posted 2 weeks ago

Hello Trevor, thank you so much for your 5* review. We are delighted to hear that you are happy with our products and service, we pride ourselves on our high quality products and customer service so it is always nice to hear our customers are happy. If there is anything else you need please don't hesitate to get in touch. Many thanks Claire - Customer Service Manager.

Posted 2 weeks ago

“Well built product, ideal for the job, came with pins! Very please, speeds the job up brilliant 🤩”

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Posted 2 weeks ago

Thanks Richard very glad the product met and exceeded your expectations, hope you find it useful. Kind Regards

Posted 2 weeks ago

Rhinox Group Ltd is rated 4.7 based on 589 reviews