“Ritani is awesome. I tried to use a local jeweler but the prices and customer service at Ritani were leagues above what I was getting a physical store. I specifically worked with Sylvia to get my girlfriend exactly what she wanted as an engagement ring and I couldn't be more happy with the end result. I am very likely to recommend Ritani to all my friends in the future.”
“Dealing with Ritani has been a nightmare. Not sure what’s going on with the craftsmanship but it’s gone seriously downhill and the lack of communication when trying to get work fixed is terrible.
We’ve spent thousands and can’t even get email reply from management. It used to be great. Not sure what happened.”
“Absolutely beautiful my fiancé is overly impressed and loves her diamonds including all of her friends and family that have commented on it and said there is this absolutely gorgeous shipping and receiving in communication has been spectacular customer service as above and beyond.. very much a hands on experience, and any time there was a potential issue. Customer service stepped in to answer all questions and make sure that the entire process from ordering and receiving the item was excellent, including after two weeks, touching base and making sure that everything was still OK.”
“I really highly recommend Ritani, despite numerous problems (created by me) throughout this entire journey, customer service was always there to answer my questions and clear up any concerns I had. 10/10 for all the people working at Ritani because it’s not easy dealing with stressed customers who don’t always connect all the dots. The diamond itself is beautiful and I couldn’t be more happy. All the exchange processes and returns etc. went very smoothly.”
“Terrible! Bought a $4.5k engagement ring and it was mailed to me on a torn piece of cardboard secured by some clearwrap stretched over it. Documtation was bent and damaged! Sent an email to complain which was ignored. Never again will I purchase anything from you!”
“My partner (now fiancé) and I had been looking at engagement rings for a few months when we came across Ritani. Initially, we thought the business model was too good to be true. We had been to dozens of local shops and everything felt like a compromise or unreasonably expensive. The folks at Ritani were extremely helpful and worked with me without any sort of pressure at all. I am very happy to report that working with Ritani was one of the best decisions I've ever made. The product quality is amazing, and I really appreciate their transparency in an industry that can sometimes be so cagey. I was delighted at every step of the process. I'm still not sure how Ritani can offer such quick turnaround, with great service, at these extremely fair prices. Most importantly, the ring was perfect.”
“The ring is exactly as ordered and I’m satisfied with the center stone, though per the advertised image of the ring I had expected the accent band diamonds to have a bit more pop, or be more clarified, but I still couldn’t say I’m disappointed, it’s a beautiful style.”
“Customer service was very good, but honestly I'm quite disappointed with the ring. I ordered an Ideal cut, F, VVS lab diamond in a platinum setting. The diamond doesn't have nearly the sparkle and fire I was expecting, and the engraving on the ring is off-centre.”
“I was guaranteed to get my order by Christmas (ordered in December 13th) and it arrived in December 28th. I contacted customer service three times about the issue and it was not resolved. I was even told I would be emailed back about the failed guarantee and that never happened. As a repeat customer, the customer service was terrible and I will likely no longer use Ritani.
Once the order was slated for shipment, the delivery took place overnight as mentioned.”
“The diamonds and design are above stellar! Actually getting it made correctly (custom order) and shipped in a timely manner was sub par. Customer service was on point initially then lost contact. To say I’m disappointed is an understatement. I’m still trying to get resolutions. Another thing that was shocking, besides all of the errors with my order, was because of the high price point, my order came with free earrings that were valued at $450. These earrings were tossed loose into the bottom of my shipping box. No presentation box. Nothing. Like it was an after thought and literally tossed in before shipping. Oh and I had to call to get the appropriate paperwork to have my pieces insured. When you spend $12k+ … none of this should happen. A general sorry was what I got via email and it’s still not made right. It’s ridiculous. This kind of error should have been handled with a phone call not a series of emails.”
“The diamond was perfect but the setting was not that great. Some scuffs on it and the diamond was crooked on the setting.
Directly under the diamond on the band looks like some tool marks.
The diamond is rotated a bit. The longtime of the diamond is not perpendicular to the band”
“The entire process, from browsing for stones and settings. To checkout, delivery and the end product. I couldn’t have been more pleased. The transparency in pricing and customer service were excellent. I couldn’t be more pleased. Highly recommend.”
