DFD website was very good, easy to follow and order. But delivery was so disappointing. Specified the day for delivery and was confirmed by text as Monday between 8 and 6.30. Nothing at 4.15, sent text, was told would be between 4 and 6.30 that day. Builder waited with us. Never arrived. Next day, chased again, was told the 2nd run Monday didn't happen, but would definitely be arriving by 12 pm. Again nothing arrived, so chased again at 12.30 to be messaged it would be by 3 pm. Finally arrived at 3.30 pm. The delivery company UPN website was useless for specific delivery information, and the UPN phone number was permanently engaged. Very unsatisfactory delivery service. UPN really needs better tracking software like Amazon - providing the customer the ability to track the actual van's location. I would order again but well in advance of the need.
1 year ago
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