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I would recommend making a uniform naming template so all SPC vinyl floors have that in their title. I bought a LVT floor not realizing it was the rigid core SPC, and we planned to use it for a vehicle conversion. Unfortunately the SPC is entirely too heavy and your team is now saying it will be 75GBP to return the ONE box I bought for 85GBP, which is absurd. In addition to a naming template for the digital marketing team, I'd suggest adding weight of the flooring to the website. That would be helpful. Bottom line, any company is competing with Amazon these days and charging 75GBP for a return isn't any way to compete.
4 months ago
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