Hidden fees everywhere you turn. I selected a 'Different drop-off location' on the website. I was provided with a quote and paid half online, due to pay the other half a the collection desk. When I got to the desk, I was informed that there were hidden fees to pay still. Don't get me wrong, some hidden fees are totally acceptable eg. if you cannot provide a credit card you must take out insurance. However, my hidden fee was a fee for a 'Different drop-off location', which was already selected for the quote (my confirmation email also included the correct locations). There is no logic to this. Why would this not be included in the original quote? This is simply to 'trick' people out of their money. Will stick to the main dealers next time, at least you know what you are getting.
5 years ago
Read 121 Car Hire Reviews
121 Car Hire has a 4.63 average rating from 771 reviews

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