Hi it's Karl Burgess here . May I say what a Brilliant outstanding lady Samantha LAUNDON is , she is professional , full of great advise that Sam gave me to start my Funeral plan with Avalon.. if theres a reward to your employees that you have there Sam deserves too have it ..Thank you so much Sam for the chat and helping me with superb information step by step so that my Funeral is covered so that my boys and their families dont have to do anything financially when my time is over , which wont be for a long time i hope .. im happy that im now sorted with Avalon .. thank you again Sam your an asset and a credit to your company ... thank you 5 stars deserved... xxxx