Dear potential customers for 247, please take heed of the bad reviews for this company. There is a chance that if you book a car with them they will turn up but there is a good chance that your driver simply won't turn up. I have had no shows with this firm on 3 occasions, in fact on one occasion a driver called me the day after I landed to say he was at the airport and where was I ! I believe that they bank on planes being late, or people being held up at immigration so they now routinely over book their drivers- so you will be kept waiting or your driver just won't show up at all. On this occasion I pre-booked a car to collect me at 23.00. The driver wasn't there when I arrived on time so I called the office- rather than saying there was a problem- the controller put me straight through to the driver who said he was on another job in central London. The office then said they would get another car to me in 15 minutes- I begged to know if this was true as I could see I could get an Uber right away. Yes, the promised. After this everything I was told was a lie, and this was if the controller picked up the call. He was ignoring my calls- so I called from another phone and it was answered right away. I was told that the driver was just parking! After an hour I got a text from another company saying that a car would come at 1am. Honestly, I could walk home faster than that. In the end I gave up and took an Uber. No word of apology from 247, though I did write to their CEO. They do not give a stuff about their customers- really don't use them, if you want to get home!
2 years ago
247 Airport Transfer has a 4.67 average rating from 1,716 reviews

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Alice, Customer Support

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