I rang today about leaking boiler and that it had tripped the electrics. I have turned it off. I answered thier questions honestly. I have a 73 year old who is now out of self isolation from Covid, but still testing positive. I’m told they can not send out an engineer due to this and there they are happy for us to have no heating and cold water. Even though we have a home emergancy. They obviously do not live up to thier name!! How can they be allowed to do this?