Booked at te holiday inn Bilbao thro last minute .com. After a struggle we eventually found the hotel. It turned out to be a building site with no access. I rang the reception who gave us access details. Unfortunately this was totally impossible as the front doors were blocked by earth moving equipment so, obviously we couldn't enter. As we were parked up on a busy calle with lots of traffic we couldn't stay so I rang reception again and told her we would need to move on and find another hotel. It was late and with a heavy downfall of rain we had little visibility. It took us an age to get back onto the main road. Sadly we ended up in an Ibis, on a trading estate, my most disliked hotel chain. We are bavk in the uk now, I have attempted to make contact this morning with the complaints dept. they rang me then the line went dead. I am very disappointed on a number of levels and hope we hav not been charged for the room we didn't use.