They did not provide the original purchaser’s ID in time for the start of VIP perks even though we asked for it weeks ahead of time. Many chats, many emails said I was protected under FanProtect guarantee for refund. They asked me for proof the tickets weren’t used. Ticketmaster said they could not provide it. They then started sending me emails repeating the same thing, that I received the ID in time for the concert (won’t address the fact that it was too late for VIP) and that their records show the tickets were used. On chat, I demanded proof they were used. Agent admitted they have no proof, they asked me to provide proof so they have been lying the whole time about the tickets being used. FanProtect guarantee is worthless and I am out over $2000. They also end chats when they do not want to answer your questions.