If there was 0 stars I’d give them that, do not recommend at all to anyone, been waiting 7 months which I understand claims are a long lengthy process so I’ve no issue with that at all, but every time I try to get into contact with anyone they aren’t helpful and just reply saying I can see on my page how it’s getting on which just says ‘documents send to airline’ and it has been like that for the last 7 months. Truly horrible and would not recommend to absolutely nobody I constantly regret putting my claim with them I hope no one does the same mistake as me and uses better websites then these scammers.