With their proud “About Aircoach” blurb I was expecting a good service. I mean how bad can a simple bus ride be? They were atrocious. We are international tourists and were catching the bus from Dublin’s T2 airport terminal. From the beginning it was ordinary (but read on it gets really bad). There was some sort of rope that indicated a queuing system and people gathering were trying to get in a kind of line. Then the bus arrived but the rope was just to give passengers getting off some space, after which our boarding “queue” broke into chaos. The bus driver was snappy and uninterested. Does this happen every single time a bus pulls up to pick up passengers many of whom are travelling on this bus for the first time? Once in the bus I was surprised to find that the seats were cramped and upholstery dilapidated. I wouldn’t have cared about that except that they’ve made out that they operate “modern coaches”. There was no PA system so any announcements of stops that the bus driver might have made could not be heard. We caught Aircoach again for the trip back from Dublin City to the airport. You have to put your own bags in the underneath luggage hold as the bus driver doesn’t do it. That’s fine - I can understand that the bus driver can’t be expected to man handle heavy bags all day, but there was one elderly lady who was really in need of some help as she was on her own. The bus driver refused to help her and then loudly and at length berated her for travelling with a case she couldn’t manage on her own (it was a modest size really). It was really rude, really embarrassing and I was about to step in and help her and I regret I didn’t. He then picked up her case and threw it on top of others in the luggage hold and it tumbled in. The elderly lady, who looked like a gentle soul, was nearly in tears at this point. People waiting to get on the bus didn’t know if they could just get on or if they had to wait to show their ticket because we’d been given no instructions by the cranky bus driver. The last issue was that it was hot in the bus and there was no air conditioning. Oh and of course no audible announcements again. An extremely unprofessional service.