Housebuyer A
Disappointingly I was called on the day of the proposed survey to have it cancelled by Allcott Associates. Sadly they had tried to put the date back when first booking having offered early November when agreeing (booking a month in advance) and then trying to secure a date after exchange in mid to late November, which was unacceptable. Fair to say I was not surprised when I received the call on the day cancelling. The really upsetting and unacceptable part is they had wasted a month of time I could have booked someone else. Surveyors are busy at the moment, I understand, but this should not happen when at lot of us house buyers have slim timeframes. Just fuming and even if there was a justification you would expect after waiting a month a replacement would have been found, to maintain good customer service and promises made. Refund was swift. Just feel like a mug because I saw it coming and that is a horrible feeling knowing I did nothing wrong! When I said they had let me down and they knew it, as our instructions had been clear about needing early November when booking, there was no apology. Whilst the excuse was Covid related the survey could then happen within the next week, so either they knew a while ago and didn't sort out a replacement or incubation period would not be adhered to. Of course it could have been proposed a different surveyor would come, but this should have been the offer on the day.
1 year ago
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Allcott Associates LLP has a 4.76 average rating from 831 reviews

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