Anonymous
The good: Anyvan wins for price. We were as specific as possible about what we were loading, but within the 48 hour time limit we had a friend offer us a nice office chair so we contacted Anyvan to see if we could add it. They said it was up to the driver - the driver had no problem taking it, which was great! The driver tracking worked really well. The driver and assistant loading everything and dropped it off without incident (slowly but we didn't have to pay by the hour). We thought everything had gone well until we started unpacking, leading to the bad: * Coffee table had gouges in the wood like it was packed next to things other than boxes with no protection (we weren't the only flat Anyvan was moving in that load) * Television had plug snapped. I'm not even sure how that's possible. * Fragile boxes were unloaded upside down! We contacted customer service and had a rather hostile response - we didn't even want money for the items, just to make sure it didn't happen to anyone else! They refused to even listen to us, just telling us we can't get money back because we didn't make the claim fast enough. We didn't want money back! They told us that anything the driver damaged was our fault for not packing it correctly. I'm not sure how we could have "packed" our coffee table so they didn't gouge it - I guess they expect all the furniture to be wrapped in bubble wrap so they don't have to be careful arranging it in the truck, and we have never had a mover damage a television before but apparently Anyvan stated that was our fault too. So buyer beware. I have seen a lot of complaints on here about gouged furniture. Anyvan is the cheapest out there but it's a roll of the dice if your stuff makes it undamaged. If you can *completely* idiot-proof your furniture you should be fine to go with them and save some money.
9 months ago
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ANYVAN has a 3.13 average rating from 1,236 reviews

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