AVOID AVOID EFFING AVOID AT ALL COSTS!
i’m 19 and had to move suddenly in september 2020 due to personal reasons so booked anyvan, first of all completely over priced, they don’t change off of the journey length, they charge off of how much stuff you have to move in the van!!! second of all when they arrived i told them as i wasn’t at the home that all my belongings were at when i booked it, i didn’t know the exact amount of items, and there were a few more, and they got really rude and nasty and told me i am stupid, and then finally after my sisters partner had a go at them they said they can move them. when they were loading the things into the van, and out of the van at the destination, they were not careful, they banged the items on the walls of the corridor and they got grease stains ALL OVER my £2000 bed (which was a gift from my grandparents for my 18th birthday) and they got grease over my sisters clothing, my £1000 mattress, my sisters partners £300 shoes, and much more. we told them there and then we will be claiming for the damage, and this man accepted full responsibility and signed a piece of paper, of which we took a photo of him actually signing it for proof, and took photos of all damage, then we complained. it is now mid february 2021, so nearly 6 months later, tons of emails back and forth of them trying to deny it, wriggle their way out of it, asking for proof, and asking for proof that cleaners can’t get the grease out (which we provided the proof) and they went and offered us £370. we then said no and we need them to talk to their insurance company and funnily enough, the insurance company happened to offer us £370 as well, as they apparently ‘deemed this an acceptable price’. what? £370 for damaging a £2000 bed, a £1000 mattress, £300 pair of shoes, £50 worth of clothes, and some of my bags. about £3500 worth of stuff damaged and they don’t even want to give us 10% of what was damaged?! we even sent proof of how much all the items cost from their official websites including receipts, yet this was still not sufficient proof for anyvan. we’re currently waiting for a reply by money and we’ve threatened that if we do not get a reply with the amount we are asking for, we will take it to a small claims court. DO NOT USE ANY VAN!