Lisa B
Driver arrived an hour early which was the only positive on the day. Drivers wore masks but did not maintain social distancing with one coming right up to me to show me a list of items being collected. I told the driver that I would be following and that I am not the best driver so would appreciate them allowing me to follow. No speed limits were adhered to and I lost the driver as soon as we set off. I managed to catch up with the van at the Birkenhead tunnel where the van was pulled over by the police who were behind them and not the standard Covid checking. I waited for 30 minutes before calling driver and sending text messages with no reply (bearing in mind there were two people in the van so one could have at least text me to update). I finally spoke with the driver who said he was still with police and there was a problem with his insurance. As I was waiting on a further call from the driver, I text my sister and requested she call Any Van. She was told they will call her back with an update, Any Van did not call or provide any updates to either myself or my sister. After another hour with no contact from the driver or Any Van I called them to be advised that another van was on it’s way to the destination. After a delay of 1 hour 30 minutes, I needed to return home and contacted my sister to meet the drivers at the other end, disrupting her plans. The driver arrived at the pick up point and when asked about the first driver made reference to him having a heart problem. My sister called me and said the younger one of the 2 males smelt of cannabis. I rang Any Van and made them aware of this. The call handler asked how I know he smells of cannabis? I informed him that my sister was currently with him and due to the nature of her profession she would be more than qualified to know the distinct smell of cannabis. The caller than advised me that he would not know what cannabis smells like? Not sure what relevance that information had, other than him being patronising. I was told I could contact the police or cancel the job at the full cost to myself. Any van did not accept any responsibility to ensure the safety of the staff or customers and their belongings. As I hade paid just short of £350 and cannot afford to pay again the job had to go ahead. The younger male was not the driver. Items were loaded but when moving a triple wardrobe, they got it through the doorway of the room it was in and chipped and scratched it. My sister pointed the damage out to them and the driver refused to move the wardrobe any further stating they could not get it out. My sister informed them that it came in, in one piece so will go out the same. They were offered the use of the back door but blatantly refused to even try to move the wardrobe any further and put it back in the room it came out of. I contacted Any van and gave them this information. Any van spoke with the driver who said they are unable to get a turning angle on the wardrobe to get it out. This is fabricated information as they didn’t move the wardrobe any further once they realised they had damaged it. Despite me telling Any Van that my sister was stood with them, I was advised that the driver had informed him he had tried, thus suggesting I was telling lies. I asked how I get the wardrobe if they are refusing to move it? The call handler said I could book another delivery and they would cover HALF the cost. I asked why would I go to the expense of paying for another van when his drivers have informed him they cannot get an angle on the wardrobe to get it out. Whilst on the phone, my sister text and told me the drivers had left. I was left with no wardrobe and do not have the financial means to pay for another delivery company to collect the wardrobe. The drivers arrived at my property and unloaded. Before leaving I asked about the first driver, to be told he had a heart problem and was going to hospital. Strange as he was fine when I last saw him and spoke with him on the phone when he told me there was a problem with his insurance. When I raised this with Any van they said the van broke down. Any van have failed to acknowledge any of the concerns I have raised.
1 month ago
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ANYVAN has a 3.15 average rating from 1,046 reviews

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