I just had one of the worst experiences from this company. Don’t get fooled by their fancy website, this company just provides a unprofessional sub standard service with bloated overpriced cost. In short I paid around 150£ and none of my stuff were moved and I did not get a refund. I hired a van from them a month in advance to move my belongings to a destination just 5 minutes away. I had few boxes and couple of small furnitures, a guitar and 1 big 77 inch television. The only reason I got this mover was to move the big TV otherwise I could have done everything myself with a few Uber trips. I specifically mentioned to them during purchase that I had a 77inch TV and it’s even mentioned in the receipt as 1 of my items. I paid around 130£ initially for the entire service. On the day of the move I had a call from them saying they can’t find a driver and if I can postpone the move. This is despite the fact I booked 1 month in advance. It was Easter weekend and I couldn’t postpone it. So I had to chase them to get me a driver which they eventually did. The drivers came into my room and took some of my stuff quickly like they were in a rush in the van. They could not fit one of my furniture through the door. They had to remove 1 screw to remove a leg so that it could fit through the door. They charged me 20£ more and asked me further 30£ to fit that screw back again at the destination which I refused. And when it came to the TV they looked at it and immediately said they will not take it because it’s too big for them and they don’t want to risk it even though I told them it’s one of the items mentioned during my purchase. They said they will only take the TV if I sign a document that I will be the one responsible if THEY do any damage which I found to be absolutely ridiculous. The TV was mentioned beforehand and they should have come prepared which they never did. The whole purpose of hiring them was to take this TV so there was no point paying them. So I told them to leave and bring back some of my stuff which they took and kept in the van. On bringing back they dropped and damaged my guitar and they even hit my TV while carrying some stuff like they didn’t care. After I cancelled and asked them to leave I tried calling their customer service for a refund and it’s one of the worst service I experienced. I tried calling like 10 times and each time they put you in complicated endless IVR options and eventually saying all their agents are busy. This happened for like 2 hours. Fed up calling them I had to visit their website and chat to an agent. They said they will call me back urgently. I had to wait another couple of hours for them make a call. The uninterested unsympathetic agent said because I was the one who cancelled it they will NOT do a refund. So I paid around 150£ and none of my stuff were moved and I didn’t get any refund. All my money went drown the drain into their pockets for nothing. Later I had to call another mover and explained them my situation and it was urgent that I moved today. They came late in the night and moved everything for 90£. Please do not make the mistake I did. Do NOT use their service. They are just money grabbing crooks and their whole purpose is to charge overpriced and provide absolutely rubbish service. They are nothing but Thieves and Liars. I won’t get my money back but please do not fall in the same trap I did and avoid their rubbish service.
1 month ago
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ANYVAN has a 3.15 average rating from 1,082 reviews

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Alice, Customer Support

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