Anonymous
Van Review If you want professional reliable service do not use this company as you will certainly find that they are neither of those. I booked a move of a few items which was not cheap I tried to add a few other items the additional cost was the price of me hiring my own van for the day so I gave that a miss. Despite speaking to the customer service team on numerous occasions and being assured I would get a definitive time slot which I had to pay for in the first place to narrow it down to a morning. Even on the day I could not get a pick up slot as I pointed out I was an hour away from the pickup and needed notice go get there. I spoke to customer services the day before they assured me the driver details would follow that evening as my slot was 0800 but they never did. I spoke to the driver at 0715 when the link to track my driver became live and he assured me he would call me back in half an hour after initially telling me he might know in 2 hours and I never heard from him. I called to complain and the customer services rep was very dismissive, not helpful, no apology or excuse. He told me there would be no refund at all even after the poor service. I made him aware of the review I would leave as this is our only weapon against these companies and he told me to go ahead and didn’t care less. In short £103 to move a couple of items of furniture and some boxes. The time slot I had to pay extra for was 3 hours and I was told that I would get a definitive time 24 hours before so I could plan my pickup. That never happened and even an hour and a half before the end of my slot they didn’t k ow what time my pickup would be. Customer services are very unhelpful they assured me I would have a definite time 24 hours before when I booked. They assured me I would get the driver details that evening so I could get a time and that never happened and when I complained I was told effectively tuff, no refund, no hint of an apology or after sale care and they kept my money. Get a local man in a van £50 a van l from A to B. I wish I had done that but looked for a little bit more professionalism and certainty and the only certainty I got was I could have hired a transit for 2 days myself for the price I paid and they half way through my 3 hour time slot could not tell me where my driver was. Having had a vague reply telling me tracking only activates 30 minutes before the driver turns up. It raises further questions as to why on 3 occasions was I assured I would get a definite time that being the case.
4 months ago
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ANYVAN has a 3.13 average rating from 1,293 reviews

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