Anonymous
My daughter booked Anyvan to move up to Edinburgh from West Yorkshire on Saturday 21st September. When she booked it she was quite specific that, although there were a number of boxes, there were also quite a few miscellaneous items as well. When the two men came to pick up the furniture etc, straightaway one of them said "there are more boxes than was itemised so you will need to pay another £150 to get me to take them", which we did in cash! We were not happy with that but went along with it as we needed all the items to be moved. However, not only did the driver spend a lot of time on his phone not doing much (although the younger man did most of the moving of boxes etc on his own), but the driver then said he couldn't take any more items because they had another pick-up in Whitehaven in Cumbria and they needed the space for that. Consequently they left with plenty of space in their van without having taken all the items from my daughter's house. I would have thought that, since my daughter booked the van for her house contents that she should have been a priority rather than the two men calling elsewhere en route for somebody else. As it happened, my daughter expected them in Edinburgh around 6 pm but they didn't get to her until at least 8.30 pm (she had had to move her container to a different site because of the lateness of the delivery, although she did ring the driver and tell him that so he was aware that they had plenty of time to deliver, despite it being quite late). I am furious that, first of all we were charged another £150 in addition to what my daughter had paid for the hire of the van in the first place, and secondly that they had to go to Whitehaven en route to Edinburgh (which is quite a long detour). I won't be recommending this company to anyone as I feel it was a rip-off and we are now left with a lot of belongings of my daughter's which we now cannot get up to her in Edinburgh (we live in West Yorkshire). I must say that the younger man of the two was very helpful and did his best to get all the furniture/boxes on to the van but I am afraid the driver did very little and spent most of his time in the van on the phone and didn't help very much.
1 year ago
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ANYVAN has a 3.15 average rating from 1,055 reviews

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