Jamila
I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself. The driver lost a supporting beam for my table in the move. When I contacted the company about this, they said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered. I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without. I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action. It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer. All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.
8 months ago
 
ANYVAN has a 3.13 average rating from 858 reviews

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