Anonymous
DO NOT PAY A DEPOSIT UNTIL YOU HAVE NO OTHER OPTIONS. I think the true merit of a company is reflected in its response when things go wrong. I have read through the other reviews here and I have to agree with the fact that money is more important to them than providing a fair service. I asked for quotes for a move planned for 3 weeks in the future. I got two quotes and got in contact with a driver to confirm a few details. The driver sent me a few messages saying that I had to put in the deposit quickly so that he could book my job in. I paid the deposit on the Friday evening and it left my account the next Monday. I happened to hear back from another company which was able to cut the cost of moving by £319! I immediately contacted the driver to let him know so as not to cause lost earnings by having booked a place. He was courteous and appreciated the early warning and asked me to contact AnyVan for a refund, which I did. I had to speak to 3 different customer service people before I could get my case properly looked into because ‘as stated in our terms and conditions...’ seemed to be the only script they had been taught to parrot. I finally spoke to a reasonable person who tried to look into it for me, I forgot his name but he was lovely. I was told that my refund would be arranged only to get an email saying they could only credit my AnyVan account with the deposit for future moves rather than a refund. They told me the contract stated XYZ yet this was not flagged up when I was making the payment ( there are different contracts on the website). The customer service ladies were so passive aggressive, quoting the terms and conditions even when I asked why it wasn’t flagged up at the point of payment. This move is one of the highlights of my year and thanks to AnyVan, I’m £150 out of pocket. They didn’t want to give me the refund it was clear from the moment I mentioned it. I’ve worked in retail before, sometimes human decency is more important than terms and conditions. At least alert people when they are making a payment!
4 months ago
 
ANYVAN has a 3.12 average rating from 862 reviews

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Alice, Customer Support

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