Anonymous
I booked through them for a house move. As I initially wanted to be out of the property by 2pm , while I was putting my order online I contacted their customer service for advise regarding the booking slot. I was advised by a woman to book 10-12pm slot instead as If I booked 12-2pm slot, the driver can turn up at 2pm and that would be risky. I followed the advise. On the day a luton van with 2 men turned up at 10.00. I knew the van was too small for my stuff. They said I will have to pay if they I went over my 2 hours . slot. I called the customer service and they said that correct. They were very rude on the phone and did not want to take responsibility for the advise they have given me. I was left very distressed as I already paid 511 pounds for a 5 mile distance move and now they wanted to charge even more. The guy on the phone said a manager will call in 24h to discuss the misunderstanding but i have never received a call. I called after 2 days and I was told that there is no need for a manager to call as my issue was not their fault. I wanted to raise a complain so that this thing does not happen again to others and they said they don't take complaints !!!!! What a service !!! You cannot complain or talk to a manager!!! Please avoid at all cost. Rather book with a reliable service that avoids the stress on the day. Moving is already stressful but dealing with this scum company is even worse. AVOID AT ALL COST if you want a LESS STRESSFUL DAY. THEY DON'T take responsibility. When I said I am going to write my experience as a review , the guy just said, "that's fine go ahead", very rude with awful customer service.
3 months ago
 
ANYVAN has a 3.13 average rating from 858 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial