Mrs Kathryn Cape
I live in Shetland now so have not ordered since moving as the postage is £12. I saw something I really wanted and with the £3 discount on shipping decided to place an order. Part of my order was 10 fondue sets, made of crockery. Three have arrived broken due to extremely poor packaging. No bubble-wrap in sight, just rolled up brown paper, and items could move in the box. I am amazed more were not broken. In addition, two items with tamper-evident lids were popping, so cannot use. I placed the order on Sunday, and on Friday the order was still 'being picked'. I had emailed on the Thursday to query this, and had not received a reply. The package arrived on the Friday whilst still showing as 'being picked' on the tracker. I was planning to cancel the order due to the delay. I emailed on Friday to report the broken and un-usable items, and will not get a reply until Monday at the earliest. I need 3 more fondues so hope they have not sold out by then. Not sure what has changed with the Company. Previous experiences were always positive. Hope this is an isolated incident. Will update, if I can, when I get a response. I would not recommend due to Scottish Islands postage charges.
3 years ago
Approved Food Ltd has a 4.66 average rating from 7,840 reviews

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