We recently purchased a number of pieces of furniture from Arhaus, Corte Madera, CA which we love. We placed a special order for a three-piece Coburn sofa in Arhaus's Nomad Charcoal fabric for the living room of our new house. The sofa arrived and the center piece was a completely different light beige fabric! We checked and the order was placed correctly but either they sent us someone else's center section or the manufacturer just made it wrong. The store agreed to have it remade (which took approximately two months). When the new sofa arrived, the two corner sections were both made the same vs one left corner and one right corner resulting in the fabric texture running one direction on two of the three pieces and the texture on third piece is rotated 90 degrees making it look like the fabrics don't match. Imagine if we had ordered a stripped or even more directional fabric! Both the store manager and sales associate felt this was manufactured incorrectly but when Arhaus headquarters contacted the manufacturer, they determined that there was "no defect" and that they could not remake the three pieces correctly as they considered it "normal". Arhaus provided us with a credit to reduce the cost to us but now we are stuck with a "custom" sofa that does not match. We like a number of the Arhaus offerings but are reluctant to make any future purchases given their inability or unwillingness to "make this right" even after multiple calls to both the local store salesperson, manager and headquarters' customer service representative (request to speak with their Supervisor was not provided).