ROLANDO
I had to make a very urgent $200 remittance to the Philippines but was declined because the bank I used to send payment to your company was my other bank account (RBC) nit the usual bank ai used (TD). Don’t understand your policy of classifying it as a nob-oersonal account. Your rep called me and I confirmed that RBC is my other bank account and inspite of this personal interaction and confirmation, my remittance was still declined. Disappointingly (as the smount was a snall amount- $200) i just asked for a return of my payment (which I received) and made the remittance through TD which was promptly received by the recipient and it only cost me $2.99 as opposed to your $5.99 fee. I have already made about 20 remittances through your company but with my experience, I will most definitely use another route in making my future remittances,
1 month ago
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Asenso Remit has a 4.78 average rating from 2,985 reviews

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