I am awarding 5 stars for a combination of reasons. Firstly, the product knowledge, enthusiasm and kindness of Gary. Secondly, the support Graham offered over the phone. Thirdly, the dedication of Marion, her empathy and communication skills. In addition, my purchase was exactly as described, well packed and a really lovely Turntable. It is important to remember that in these difficult times, any business is having to operate with a service that is far from ideal. In my case it was compounded because the shop is located many miles away from me. I feel Gary and Gordon were exceptional in these circumstances. In the end due to my location and my lack of expertise I inlisted the help of a friend to set up the Turntable. Normally, if I lived nearer the shop, it would have been easy for Gordon to help me more effectively. I guess this is the nature of all distance purchases where the buyer feels the need for direct, practical support. I would have no hesitation in recommending this friendly and passionate hifi supplier. Excellent service from all which is a testament to their determination to meet the needs of customers in a time of great disruption. Thank you Marion, Gary and Gordon. I wish you could hear how great the Wilson Benesch with 2.0 arm combined with a Keces Ephono sounds. Great advice, Gary! Best wishes to you all.