Paid a deposit for my van insurance, 4 days later not had the documents. 3hrs of using their live chat system, to be effectively told no-one is alive to type to you. I tried calling from 9.20am until 12.10pm and could not get through. I sent a message via messenger and within 30mins someone answers. I asked for a callback adn in an hour I got a response. something so simple took nearly 40mins and I was then told I cant add any my friend on as they they dont have the same job as me (he is a delivery driver and wanted to borrow my van to go camping) and that it could look like he was using the van for work. A leap to a massive assumption. When I asked them to cancel the policy and refund my money, they told me the admin fee woudl mean I need to pay another £5 on top of the £52.80 (paid fo days ago) to cancel it. So far they cant tell me the ork carried out that justifies a fee of nearly £60!! Do not bother with this company