Mark - Stoke
Ok so firstly the kitchen is absolutely gorgeous. We totally love it but maybe a lot of that is to do with the expert fitter we used (not B and Q's) The issues we had were no hob, not enough floorboards and under floor cushioning, parts missing and even extra parts. How they could get an order so wrong is beyond me. I called up to say I had no hob and not enough flooring only to be told it would be delivered in 12 days. My fitter proposed to be finished in four! With a pregnant partner I refused to accept it and within two days the hob arrived. After speaking to numerous people from B and Q I decided to go back and collect the missing flooring myself (far easier!) incidentally when I arrived someone was there complaining about their kitchen delivery! So now I had a hob and the flooring but there were still bits of a cupboard missing. My fitter managed to make it work with off cuts and he's done an amazing job. Needless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. Every cloud though - we do have a gorgeous kitchen!
6 years ago
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B&Q has a 2.2 average rating from 2,456 reviews

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