I ordered 24 boxes of floor tiles, they were delivered today as expected but only 20 boxes ! One phone call to HQ (after lengthy hold in queue) explained the problem and suggested I would be happy to visit my local store and collect 4 boxes in my car. Another lengthy wait while they phoned the store. Hooray - I just need to go to the customer service desk, state my name and the tiles will be there. Problem 1. CS knew nothing about this on my arrival, eventually found someone who did know and was given 2 boxes. When I asked where the other 2 boxes were, they said they were only told to supply 2 boxes. Problem 2. Manager called for, 'someone' eventually arrived to offer 4 boxes provided I bought them and left the sorting out till later - when I said I had already paid for them they said 'its the best we can do' - I blew my top, left and returned home. Problem 2. Phoned HQ again, another lengthy wait, advised 16 minute wait so I accepted the automated offer of a call back, this, once done would be actioned within 4 hours, so back on the phone again with another lengthy delay. Eventually the call back over rode my phone call and yet another lengthy delay whilst they 'contacted my local store'. The bottom line was 4 boxes were now waiting my return. They were and all sanity has now returned to my household.