Diabolical customer service both at head office, online and in store. Wanted to buy product in sale, checked was in stock at my store and told yes. Drove all way there to be told could not find it!!! tried to order online and told system down! asked if could pay over phone and told no. Told to go to another store even though 20 miles further. Asked for item to be transferred. Told no. rang customer services who told me to ring store and if had in stock, reserve it and collect later in week and pay upfront to enable me to get it in the sale before ends next day, and as not my fault systems are malfunctioning. Rang store, told in stock but no way they would reserve it, and would not accept payment over phone. Told if I wanted it bad enough at sale price to get in my car and make the effort to drive 23 miles to get it! Awful, rude and ignorant. have emailed customer services for three days and had NO REPLIES AT ALL> Terrible company and does not deserve custom.