Went to the Kirkcaldy store and tried to purchase a polystyrene insulation board (£8.40p), which was advertised on the B&Q website. Was informed that they did not have it in stock. I therefore asked if they could order the item for me and have it delivered to Kirkcaldy - where I would collect. Was then informed that I would have to pay £30 for it to be delivered to their Kirkcaldy store. Yes, £30 to their own store. End of story! I'll buy it somewhere else - probably from a Local Trade Centre, where I'll probably get it cheaper. So much for B&Q customer satisfaction. It's sad to see this firm gradually depart from their own original customer-based values. The staff are so good and helpful - yet the upper management are dragging the company down. C'est la vie.