SHOCKING CUSTOMER EXPERIENCE FROM HULL RD YORK STORE The manager Paul Dougan approached me because I didn’t have a basket or trolley and was using my own bag whilst shopping. He was rude, aggressive and intimidating, it was embarrassing and humiliating I was made into a spectacle, a show piece. I have used a bag in all shops, M&S, Tesco, Wilko and BQ for the last 5 years without issue since we have to take our own in (in favour of it - plastic waste). It’s not policy, it’s not law, if it is policy let customers know - no signs any where? I went to M&S on my way home used my own freezer bag to put my cold items in, used their self service paying point? Took out off freezer bag scan and into a second freezer bag and used the same approach in my local BQ store, bag products, till pay. I ask to speak to the manager and asked for the details of the manager BQ store Hull rd - ask dose BQ have a policy that you must use a basket or trolley and you are not allowed to use your own bag shopping, he said NO! The complaint isn’t about policy it’s about the unprofessional manner in which a situation (in the managers view) was dealt with, Rude, aggressive, humiliating - I have had to deal with the anxiety and stress for the rest of the day, I have high blood pressure and try to avoid entering into a stressful situation in order to manger my stress levels. I was doing ok, until today. I’m not sure if this guy was having a bad day, or he has a temper but it’s inexcusable, unprofessional in the work place and a poor example of management. He is an out and out bully, he would have had some people in tears?