After buying a kitchen from B&Q I noticed that on of the cupboard shelfs were missing. This was some time ago. I decided to go into the Bedford store to look for a shelf. I couldn't see any the size I wanted but did come across some off cuts. I also noticed a circular saw. So hey... I took the tiny piece of chipboard to the checkout. The lady charged me £3 and when I asked if she could get somebody to size it up for me she said ohh no we don't cut off cuts. Over the years I have spent £1000's in B&Q. This is what they call after service.?