Anonymous
I waisted a mornings work and a morning of my life plus waisted a gallon of fuel on B&q i am fumming . I contacted B&Q this morning via mobile and asked how much their loft insulation was and the chap on the phone said they had an offer on 3 rolls of loft insulation for £16.50 so i took a morning off work to collect as many rolls as i could fit in me car.when i got their we managed to get 9 rolls in my car and when i went to pay the 3 times £16.50 the man on the till said it would be around £148 when i told him no it should have been around £48 total 3 rolls for £16.50 when the manager came over he said know they are £16.50 each , when i explained i have been told the wrong information, travelled from Bridgwater to Glastonbury plus what with my fuel and time from work i said to the manager he should honer what i was told he said sorry i can not do that and i had to take the 9 rolls oit of my car. B&Q waisted my time and fuel on giving faulse information over the phone. When i contacted the custmers services the lady said not in so many words it was my fault as it was advertised on their web site.when i told her not everyone has a computer she replied well it does say on the signes in the store trying to blaim me and passing the buck when it was trully the store workers error for not explaining or lack of knowlage on the store products. I did give the store manager at Glastonbury B&Q to honer the transaction but he refused point blank. So i am out of pocket and list money due to B&Q staff not doing their job properly. I am fumming and thinking of going to trade and standards and taking possible advice on getting compansation from Glastonbury B&q. I was treat like an idiot by customers services.
4 years ago
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