I ordered 3 very expensive tins of paint on line on the last day of the 3 for 2 offer. I chose click and collect from my local store. Received a voicemail the next day saying that they were cancelling my order as they didn't have the stock in the store I had chosen to click and collect from. There was no warning on the website when I ordered that there was no stock at the store or that they would not order the paint in for me. If there had been a warning I would have chosen free home delivery and the paint would have been sent from a central point. So because of the poor website ordering design/the ordering system not checking stock at the chosen store at point of order/B&Q ordering the goods in to the local store, I will be over £60 out of pocket. I wouldn't even give one star but had to, to post a review. Thanks B&Q!!!