ROGUE TRADERS...... Terrible experience with this company unfortunately left with a damaged product with no refund or exchange. We bought a Kid Kraft AIr Plane bed for our 2 year old son, whilst constructing the bed we found parts that where damaged namely either missing graphics or the wood had looked like it had split. After contacting the Baby and child store customer services and providing info and proof of damage they offered to replace the part in ten working days to which we refused due to the poor quality and the fact we could not risk more delays if further parts would fail during the build leading to a further ten day turn around. They eventually agreed to refund only if the packaging was intact in its original condition ??!!! We tried explaining that everything was packed however the packaging was opened using a Stanley knife and that the outer box was damaged in the process. (near impossible to open the box without taking it apart) This is when it turned into an absolute JOKE especially with the lack of response to both emails and phone calls thereafter, on the occasions we managed to get through by phone we would be told that it would be looked into and that someone would get back to us but to us in due course.... STILL WAITING (8 months on) We were more than respectful on all communications along with the fact we were willing to work with them to find an amicable solution. Now left with a damaged bed in a box stored in the garage and money down the drain. An absolute JOKE of a company with no regard for its customers, honesty and integrity is not something they trade in. Never left a bad customer review in the past however these guys took the absolute biscuit. COWBOY OPERATION PLEASE AVOID LIKE THE PLAGUE !!!!
2 years ago
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Baby and Child Store has a 4.87 average rating from 686 reviews

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