It is my first time to get a breast pump through my Insurance and Baby Pavilion made the process so easy. I was interested to get the Spectra S1 through a different website but it was trying to charge me 80 dollars to upgrade to S1. so I did my research and read about Baby Pavilion, at first I was skeptical since I have never done this process before but they have excellent customer service and helped me all the way through. My Spectra S1 order with the mother k storage bags were shipped 2 business days after I placed an order through the Babypavilion.com website. I am very happy with their service and the received my orders in excellent condition . Thank you so much! I am one happy momma.