ADMIN: Ballicom will probably contact you to say this review is from a fake account and should be removed. I am indeed a genuine customer. My order no. is 304187516 and my customer ID is 2715835910. I can also send you a proof of purchase if required. I ordered a Samsung Portable 4TB hard drive and straightaway I received an email to say my money had been taken and that another email would follow with a tracking number. A week later I still had no tracking number so I contacted Ballicom and spoke to Mohammed. He informed me that Samsung had accidentally sent 1TB drives instead of the 4TB drives. Apparently then Ballicom returned the 1TB drives to Samsung and asked for the correct 4TB drives to be sent. Mohammed said it would take 3 weeks to get the correct drives and I said I'd wait for it. I then contacted Ballicom another 4 weeks later and was told they could take a further 4 weeks. My cousin also ordered the same drive and when he contacted Ballicom and was told the same story he took to TrustPilot to write a true review of Ballicom. Following this Ballicom contacted him and informed him that there was a wrong price put on Ballicom's website. So we have been informed that it was Samsung who sent the wrong items and then the price on Ballicom's website was wrong and now we've been told that Samsung have discontinued the drive. Is it really Samsung who have sent the wrong device or was there an issue with pricing? Either way we have been lied to. I used Amazon Payments and Google Certified Shops so I will be contacting them to let them know how Ballicom deceive their customers. I didn't want a refund, I wanted the drive and have waited ages for it. It has hampered my work over the last few weeks as I was have changed jobs and needed the drive to transfer all my data from my old work laptop before returning it. I'm sure with other customer's experiencing this service Ballicom won't be a Google Certified shop for very long. If Ballicom weren't a Google Certified shop I would not have made the purchase.
5 years ago
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Ballicom has a 4.39 average rating from 306 reviews
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