The quality of the product was very good, and the customer care at bath centre was also very friendly. However the customer service at the supplier Eastbrook was appalling - they wanted to deliver the item and leave it on the street because their drivers are not insured to enter the building (!). What is more, they refused to ask their driver to give me a call when they were near the property because their drivers don't want to be charged using their personal phones! Most unhelpful and inflexible, particulalry when they charged about £30 for this so-called service. The manager refused to speak to me to make alternative arrangements and the person dealing with me called Claire shut the phone on me. This has never happened to me before and I find it really appalling. Thankfully bathcentre arranged a proper delivery company to send me the item promptly. However unfortunately because of this stressful experience I don't think I will be ordering from here again, at least not an Eastbrook product. PS: Eastbrook have not made any effort to apologise, only bathcenter have on their behalf.
1 year ago
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Total Bathroom Supplies Ltd has a 4.70 average rating from 105 reviews

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Alice, Customer Support

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