I ordered a product on the 01/12/16, I received no communication about my product and did not receive my product and therefore talked to a member of the customer services team on the 15/12/16. I was told tha it was out of stock and it would be out to me by Christmas. On the 19/12/16 I received an email that the product was out of stock and would not be in for Christmas and therefore me order had been cancelled. I was very disappointed considering that this was 6 days before Christmas limiting my time to buy a new gift for my father. I then wrote to the customer services team to complain about the service I had received and lack of communication about my order and was basically told it wasn't their fault. I find this very disappointing and the service very poor and due to this I am unlikely to shop with Beer Hawk again!!