Used Beerhawk a number of times usually been good but last order was the last time. I ordered well in time for Christmas (on 12th Dec) and had to chase twice to see what was happening to my order, finally getting it delivered on 23rd Dec. There were two beers ordered that were not included. One was an imperial IPA which had a coffee beer substituted (coffee beer is cheaper). The other was not substituted but I did get a partial refund of the cost of the beer. I have raised support tickets on Beerhawk website to see what happened but these have been closed with no response back to me. Will not be using again.