Terrible customer service, no communications and not restitution is provided by the supplier. I purchased my faucet on-line over a week ago but did not get any information that the item was not in stock!!!!!!!!! I finally I emailed the customer service email which claims to respond within 24 hrs, NO one responded for my order status. I then called and left a message and still did not get a call back!! I tried several times to contact them but could not get anyone to pick up the phone and after several more attempts finally briefly spoke to someone yesterday. The person told me that it should ship out in a day and that I will get a email which I did not get until today!!! I then tried calling them several more times again the customer service did not pick up to answer the phone. I finally used my home telephone number and got through someone who told me that they could not expedite the delivery and checked and saw my missed calls. No answer why NO one called me back to help with my order an concerns!!!!!!!!!!!! When I requested them to expedite the shipment the customer service informed me that they could not accommodate me so now I have to wait another 3-5 days to get the appliance I need to install in less than a week. I told the customer service and not even an apology was offered. The customer service was not even trying to accommodate me but instead told me they could cancel it for me. Big Frog Supply is the WORST company to deal with. Extremely disappointed and have no confidence in their products. I informed her that if I don't get it on time I will cancel the order, so Shame on the customer service line and who ever is in charge of this company.