James
Their customer service is not at all what you would expect. I had to contact them with a change of address and, not only did my insurance premium rise despite my bike moving from a 'front garden' to a 'locked garage' but the customer services weren't particularly helpful other than saying that it was done on the crime in the area... I was moving from an urban area with a relatively high crime rate to a sub-urban area with a low crime rate. The second time I contacted them was to re-new and the advisor said 'you tell me what other quotes you have an we will see if we can match them'. I said 'how about you tell me your best and I'll let you know whether I'm interested' to which he replied 'it's not going to work like that'. He then produced quotes that were £300 more than I have just renewed for and tried to convince me that it was the service that I was paying for...
5 years ago
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Bikesure has a 3.18 average rating from 106 reviews

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Alice, Customer Support

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