Anonymous
Took out a policy there were only 2 options of where I kept bike, street or garage, mine is a locked compound beside house. They rang me to confirm this and said I could not have that option as it wasn't a garage, my policy went from £167 to £514 which no one is going to take so decided to cancel. Only had policy 12 hours and they are trying to charge my £60 admin and £28 cancellation absolutely ridiculous!! The lady on the phone spoke to me like a 2 year old and said it was my fault, which I admit but no orher option were offered,but surely you have a 14 day cooling off period, I understand an admin charge maybe applicable but £88 for less than 12 hours is unacceptable. When I asked to speak to a manager none available which I don't believe. Waiting to hear from the complaints department. But won't hold my breath!
8 months ago
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Bikesure has a 3.24 average rating from 102 reviews

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