"I bought some shoes recently and they cut my feet badly upon my first time wearing them, and even more on the second occasion.
When I return a couple of days later to get a refund as they clearly had a big design problem, the staff told me it was a fit problem and not their responsibility. That this is a risk you take when you buy shoes. I paid £80 for these and they were on sale! I was shocked at how rude the staff were to me as if i was a complaining customer who was also ignorant. I showed them the deep custs and blisters on the top of my feet and how this was so unusual and something I had never seen or experienced but they just looked at the shoes and said there wasn't a clear issue so must be my feet not the shoe... I am in pain wearing any other shoe at the moment, or even just having a shower and I wasted an afternoon and train ticket going back to the original store not near to my house just to be let down by their ignorant staff! Absolutely shocked at their lack or logic or rational. I have never felt so annoyed at a situation in a store or the way I have been spoken to! Their policies are rubbish and their staff need training big time!!!"