MUHAMMAD Farhan
Tell to your family and friends as well to not buy Virgin Media Broadband, no and never. —— I ordered Virgin Media Broadband but their engineers couldn’t install the broadband in my home even in more than 2 months of time. —— I ordered Virgin Media Broadband ( Acc No: 220934803 ) on or before 19-Apr-2022 and received a confirmation that their engineer will come to my home to install the Broadband on 16-May-2022. The Virgin Media engineer came to my home on 16-May-2022 but he told me that the Virgin Media didn’t complete the work for installation of cables and box outside of my home. He couldn’t install the broadband. But he told me before leaving that someone will come to complete the outside work on 19-May-2022. So, that was just start of their Rubish promises. They were keep lying. Engineer will come this date, someone will come that date. I started trying to cancel the order. But they were not canceling the order as well. I tried to cancel many times through Virgin Media online Chat, WhatsApp Chat and tried to call their cancellation team on the phone. I was wasting very very long time to speak to the cancellation team on the phone. They were not canceling the order. Their wait time to speak to the cancellation team on the phone was more than 30 minutes normally but sometimes was around 1 hour. So on, so on, … And then finally Virgin Media WhatsApp chat advisor send me the order cancellation confirmation yesterday, 25-Jun-2022 on WhatsApp. I am very much frustrated.
1 month ago
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