I am in the middle of a mess with this disreputable company at the moment. I rarely write any reviews and when I do the service has to be pretty damn bad. Bonline has inferior routers, probably rebuilt previously broken ones. and their customer service exists only for show,. They really do not have the knowledge of willingness to help with problems. My broadband started intermittently going in and out about 3 weeks ago. I have a internet business and I cannot do without good broadband. I was losing money everyday with Bonline not to mention the stress I was experiencing. I called 7 times to their customer service rep on one day and each time I was given the run-around. They would say they didn't see anything wrong, to reset this and reset that, and finally one tech told me he had found the problem and all my dreams would come true. There was a firmware update that needed to be run on the router and as soon as he did that everything would be wonderful. No. Nothing changed so I called back on the toll free number I had made the 7+ calls on before I was told I would have to call a toll number (£.48 a minute) to get help. I said no. I wasn't going to pay for a call about their product that was not working correctly that I was already paying for. I called back again and got the same response. At that moment I decided that I was going to another company. I transfered my service to XLN. Now Bonline is blocking the transfer. I have written a huge number of emails and text messages along with at least a dozen phone calls with no helpful response other than I should call them on their toll number. Not happening. XLN is filing another transfer and my bill with Bonline is paid to date. I wrote them yet another email and let them know I was finished with them and wanted their broadband disconnected and that I was not going to pay them another cent if they won't transfer my service and try to force me to keep theirs. I will give it another few days and then just sign up for XLN without the transfer. I have written basically all my correspondence with Bonline so there is a written history of what I have gone through with them for legal purposes if I need them. Not going to be defrauded by this company.