If I could give half a star I would. I pre ordered an item back on December of 2023 and knew it wasn't supposed to ship out until around April 24- May 4 of 2024. So I kept going to the website to review my order and it kept saying preparing to ship. I would call customer service and they tell me that it has shipped and the store will contact me. But the website has been saying preparing to ship. I call today to express concerns and the representative I spoke to named Carlos was extremely rude. I will never ever order anything from this company nor recoimmend this company ot anyone that I know.